Special Interest Groups (SIGs) bring together members with a shared interest in a specific topic for in-depth discussion over several meetings.

SIGs are small groups of UWEBC members that meet multiple times for in-depth discussion and benchmarking on topics that cannot be adequately addressed in a single meeting. SIGs fill the gap between Peer Groups, which focus on one topic per meeting, and Member-to-Member Advising, where two-to-four companies share information on highly specialized, company-specific topics.

How do SIGs work?

  • SIGs last for six months to a year, depending on the topic.
  • Participants join when the SIG launches and commit to the series of meetings.
  • Each meeting covers in-depth a single facet of the topic.
  • SIGs meet face-to-face and remotely, depending on the particulars of the topic and the needs of SIG participants.
Current SIGs

Customer Service/Contact Center Agent Training SIG
The Contact Center Agent Training SIG is a forum for those with responsibility for designing and delivering agent training to discuss topics related to initial and on-going training. Glean leading practices that can be employed to improve training efficiency and effectiveness by learning about the strategies, practices, processes, and tools utilized by other companies participating in the group. Launches December 2013.

Indirect Procurement SIG
The Indirect Procurement Special Interest Group is a platform for participating UWEBC member companies to discuss common challenges and opportunities for improving processes and reducing costs in the area of indirect spend. The Indirect Procurement SIG was initially launched in March, 2010 and in session until June 2012. Due to demand the SIG was reconvened in October 2013. Launched October 2013.
Complete info and past meeting assets»

General Counsel SIG
UWEBC Peer Groups enable strong collaborative learning and peer-to-peer interaction for executives and managers from UWEBC Member organizations. The General Counsel SIG provides a platform for engaging member companies' in-house legal staffs about the legal implications of business topics often addressed by UWEBC Peer Groups. Launched May 2012.
Complete info and past meeting assets»

Direct Merchant Distribution Operations SIG
This Special Interest Group (SIG) provides a forum for members to learn about distribution planning and operating practices, procedures, and processes utilized by the participating companies; enables a deeper dive into specific supply chain topics relevant to Direct Merchant than is possible in a single UWEBC Supply Chain Management Peer Group meeting; and gleans validated leading practices from knowledge of others Direct Merchants approaches to Distribution Operations. Launched August 2012.
Complete info and past meeting assets»

IT / SharePoint SIG
Microsoft SharePoint is a collaboration platform popular among UWEBC member companies. This SIG examines in-depth SharePoint best practices. Topics include business case, security, pilot, implementation, and steady-state management. Launched February 2011.
Complete info and past meeting assets»

Completed SIGs

Customer Service / Contact Center Workforce Management SIG
This SIG is a forum for managers responsible for this function to discuss common issues and challenges they encounter in different aspects of executing WFM – and to compare strategies and practices for addressing them. Completed May 2013.
All meeting assets»

Customer Service / Contact Center Quality Monitoring SIG
A forum for contact center quality process leaders to compare notes with peers on effective quality monitoring practices and strategies for leveraging QM investment to its fullest potential. Completed September 2011.
All meeting assets»

Marketing / Internet Merchandising SIG
Take a deeper dive into internet-merchandising practices and processes than is possible in a single peer-group meeting. Topics include efforts on homepages, landing pages, within shopping carts, emails and social media platforms. For not only those directly responsible for internet merchandising at their respective companies but also creative teams and marketers who assist with internet-merchandising projects. Completed December 2013.
All meeting assets»

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