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Past Industry Projects

Full reports are for members only

Swiss Colony

Assessment and Enhancement of The Swiss Colony Websites

Executive Summary   Full Report   PowerPoint Presentation

ORBIS Corporation

Strategy for Improving ORBIS Employee Portal

Executive Summary   Full Report   PowerPoint Presentation

Lands' End

Selling Clothing as Outfits on the Lands' End Web Site

Executive Summary   Full Report   PowerPoint Presentation

Grainger

Analysis of Repair Parts Information Needs and Desired Information Delivery Mechanisms

Executive Summary   Full Report   PowerPoint Presentation

Brady Corporation

Strategy for Seton Nordic E-Commerce

Executive Summary   Full Report   PowerPoint Presentation

American Girl

Web Content Management Strategy for American Girl

Executive Summary   Full Report   PowerPoint Presentation

American Family Insurance

Multilingual Technologies for Customer Interaction

Executive Summary   Full Report   PowerPoint Presentation

Sub Zero

Process Mapping and Redesign of Customer Touch Point Scenarios

Executive Summary   Full Report   PowerPoint Presentation

Lands' End

Lands' End "Smart Service"

Executive Summary   Full Report   PowerPoint Presentation

Lands' End

International Lands' End Website Enhancement

Executive Summary   Full Report   PowerPoint Presentation

Grainger

Analyzing Customer Usage of Multiple E-Channels

Executive Summary   Full Report   PowerPoint Presentation

CUNA Mutual Group

Usability and Accessibility Analysis and Strategy for CunaMutual.com

Executive Summary   Full Report   PowerPoint Presentation

American Girl

International Expansion Project

Executive Summary   Full Report   PowerPoint Presentation

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