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Home > UWEBC Calendar

Past Events

Meetings in March, 2010

Spring E-Merchant Retreat

March 5, 2010 · 08:30 AM - 04:30 PM

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Customer Service Peer Group Meeting

Collecting and Leveraging Customer Satisfaction Feedback in the Contact Center

March 18, 2010 · 09:30 AM - 03:00 PM

Customer satisfaction is directly correlated with customer loyalty and critical to success, especially in today's challenging business environment. Yet research suggests that one-third of contact centers do not measure customer satisfaction directly — and those that do often use less-than-effective methodologies. At this meeting, we'll focus on members' practices for collecting customer satisfaction feedback — and how they integrate the findings into their improvement processes. More Details »

RFID Workgroup Meeting

Hospital Collaboration: it happens, it works: learning from the experience of other industries.

March 19, 2010 · 09:00 AM - 01:30 PM

Meeting will consist of an RFID Industry Update by Reik Read, how inter-company collaboration happens and an in-depth case study review: Hospital RTLS-enabled asset tracking, a collaborative by UW Hospitals & Clinics/St. Mary's Hospital/Froedert Hospital. More Details »

Information Security & Infrastructure Peer Group Meeting

Windows 7 Security

March 24, 2010 · 09:00 AM - 02:30 PM

Windows 7 is now shipping on consumer computers, and Windows XP is nine years old. It's time to have a plan for your upgrade.

We'll devote a part of this meeting to reviewing the new security features (and vulnerabilities) in Windows 7 and its predecessor Vista. We will then turn to planning our roll-outs, maintaining desktop/laptop service and helping users get the most out of the upgrade. Please join us to share your questions and stories.

Lunch will be served. Business casual attire is recommended.

Who Should Attend:

Individuals responsible for information security at UWEBC member companies

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