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Past Events Meetings in July, 2008
IT Executives Circle Peer Group MeetingDeveloping and Managing the IT Workforce July 10, 2008 · 09:30 AM - 02:30 PM Getting and keeping the right people on staff is a key determinant in the success of any IT operation. Even new companies want to be around for a long time, so workforce success must be sustainable. Our meeting will take up two aspects of this need.
We will begin with one or two case studies on recruiting IT talent, followed by a discussion of our organizations' efforts in this important area. Please consider bringing a colleague with detailed knowledge of your company's IT recruiting process to this meeting.
After our networking lunch, we'll delve into the dramatic differences in style and preferences in our workforce: what makes the 20-somethings arriving with up-to-date education on the newest technologies different from the 50-somethings with decades of industry experience and those in between? How do those of different generations prefer to work, communicate, and be rewarded? We'll have a panel presentation to help us learn how to take advantage of the strengths we have in our diverse workforce, and how to keep them happy and on the job.
Please note our new, longer meeting format. Lunch will be served.
Who Should Attend:The IT Executives Circle is designed exclusively for corporate executives who have strategic and budgetary responsibility for their company's IT, e-business and/or Web-based initiatives. IT executives may also invite employees who are specialists in the day's topic to this peer group.
RFID WorkgroupWhat's New in Location Systems? RTLS and Beyond July 11, 2008 · 08:30 AM - 01:30 PM RFID Industry Update - Reik Read, R.W. Baird
CRM / Customer Service Peer Group MeetingMeasuring and Improving First-Call Resolution July 17, 2008 · 09:30 AM - 03:00 PM A growing number of companies and contact center leaders are realizing the importance of first-call resolution (FCR) as a key performance indicator for the contact center because it is a single metric that captures critical aspects of customer satisfaction, operational efficiency, and effectiveness. At the same time, however, few contact center metrics are as widely misunderstood. Defining, measuring, and implementing processes for improving FCR pose challenges for many organizations. This meeting will focus on the fundamental concepts of FCR, the issues involved, and how member companies are approaching the measurement and improvement FCR.
Who Should Attend:Senior customer service or contact center managers, lead contact center practitioners, and contact center decision-makers.
Information Security Peer GroupIdentity Management: Assurance, Provisioning, Directories July 23, 2008 · 09:30 AM - 02:30 PM Please note the special location. Lunch will be served.
Who Should Attend:Individuals responsible for information security at UWEBC member companies
Supply Chain Management Peer Group MeetingSupplier Performance Management Leading Practices July 25, 2008 · 09:30 AM - 03:00 PM Supplier performance management (SPM) is a management program and set of processes that define, measure, and collaboratively enhance supplier performance to achieve business goals. An effective SPM strategy can add significant value to most companies? products in the areas of cost, quality, service, and innovation. Yet, sourcing programs at many companies fail to achieve their full potential due to a lack of attention paid to managing supplier performance after the initial sourcing effort. At this meeting, John Evans of strategic sourcing experts Denali Consulting will share leading practices and practical advice for effective SPM gained from the firm?s work with its many clients. In addition, Consortium member company Brady Corporation will talk about its evolving approach to SPM and what has been learned along the way. Following the presentations, members will exchange insights and tips from their own experiences with SPM..
Who Should Attend:Strategic sourcing managers, lead supplier performance management practitioners, and supply chain decision-makers More Details »
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